Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Continue using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

The term 'Entwined' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.


General

For sales enquiries and customer care, kindly email us at info@entwined.sg

Office Hours: Monday to Friday - 10:00 A.M to 5:00 P.M (excluding public holidays)

All transactions (emails and payment verifications) will be attended to within 1 to 2 business days (excluding weekends and public holidays). Please note that it may take between 3 to 4 business days during festive peak periods (e.g. Chinese New Year, Christmas... etc.).


Purchasing & Shipping

Kindly ensure you have selected the correct item(s) in the correct colour(s)/size(s) before checking out. Entwined will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colours/sizes are selected, or if duplicate orders are placed. Please refer to our Sizing Chart in order to select the most suitable size for the respective designs in your order.

Kindly ensure the full and correct address is stated. Orders with incomplete/incorrect address may result in lost or delayed mailed. Entwined will not be responsible in the event that address provided by customer is incomplete/incorrect.

  • Any claims of loss of parcel(s) must be made within 14 days from the date which the parcel(s) in question was shipped by Entwined, failing which Entwined shall have no liability whatsoever.
  • Entwined reserves the right to accept or reject any order(s).
  • Please note that all items purchased from our site are strictly non-refundable.
    For more information, please refer to our Shipping and Delivery Policy.


    Returns & Exchange Policy

  • Exchanges / returns are not permissible for items that were purchased on sale or at a discounted rate (if a discount code was applied to the order).
  • All exchanges/returns must be highlighted to us within 7 days of receiving your order.
  • Returned parcels have to be mailed out within 3 business days upon receiving confirmation from our customer care team.Please select a delivery method that provides a tracking number for returned parcels. We will not be held liable if the returned parcel is lost in transit.
  • Items returned must be unworn, unwashed, unaltered, and with their tags intact.

    For more information, please refer to our Returns and Exchange Policy

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    Defective / Incorrect Item Received

    We apologise for sending a defective or incorrect item.

    Please email us at order@entwined.sg with your order number, name of the defective item, and a photograph of the defect. We will assess the condition and will get back to you as soon as possible.

    Do take note that all defective items have to be highlighted to us within 7 days of receiving your order. Postage will be reimbursed for all items deemed defective. Items returned must be their original condition (unworn, unwashed, unaltered, and with their tags intact). A replacement will be provided for your defective/incorrect item. However, if a replacement is no longer in stock, a store credit will be provided.

    Please take note that the following do not constitute defects:
    - The actual measurements vary from stated measurements by 0.5" - 0.75".
    - The placement of prints for printed fabric is different from that which has been pictured.
    - The colour of the item received has a slight variance from that which has been pictured.
    - There are slight imperfections (e.g. loose thread(s), small stains/dots... etc.) which do not affect the overall appearance of the item.

    All returns for defective or incorrect items will be processed within 7 days of receipt of the returned parcel.


    Store Credit Vouchers / Discount Codes

    If you have a voucher or discount code that you would like to use, please input it before checking out for it to be valid. No refunds or amendments will be made after the order has been confirmed.

    The value of every store credit voucher or discount code has to be utilised within one transaction. Any remaining amount will not be refunded.


    Unsuccessful Delivery / Bounced Parcels

    Customers will be contacted in the event that we receive any bounced parcels or notification of unsuccessful delivery.

    A re-delivery charge will be applicable for all bounced parcels. Entwined will bear the cost of re-delivery should it arise from an error on our part. However, in all other cases, the re-delivery charge will be fully borne by the customer.

    Bounced parcels that are unclaimed for 3 months will be deemed property of Entwined. No compensation will be provided as adequate time has been given.


    Payment

    We accept Visa, Mastercard, American Express and Paypal payments only.


    Backorder

    Backorders may be conducted for sold-out items. Please place your orders during the backorder period only. If a backorder has closed but the item(s) are still available, it means that there are extras from the backorder. In this case, you may proceed to check out for the item(s).

    The arrival time for different items differ and are usually stated in product details section of the respective product's page. Please refer to this page for more information on the status(es) of backorder(s): Backorder Status

    We apologise that there may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks upon arrival... etc. For delayed backorders, cancellations are not applicable. For delayed / cancelled backorders, a store credit will be issued accordingly. Please note that we will not issue cash refunds.

    Garment Care

    DOs
  • Hand wash all apparel in cold water individually for the first few washes as colour transfer may occur
  • Separate light colours from dark colours before washing
  • Rinse apparel in cold water before wearing to avoid colour runs
  • Turn apparel inside out before washing
  • Iron over a piece of cloth or use a steam iron where possible, especially for synthetic materials

    DON'Ts
  • Do not soak
  • Do not bleach
  • Do not iron directly on prints or embellishments


    Privacy

    We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes.

    For more information, please refer to our Privacy Policy


    Copyright

    All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Entwined or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Entwined, with copyright authorship for this collection by Entwined, and protected by international copyright laws.


    Trademarks

    Entwined trademarks may not be used in connection with any product or service that is not Entwined's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Entwined. All other trademarks not owned by Entwined or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Entwined or its subsidiaries.


    License and Site Access

    Entwined grants you a limited license to access and make personal use of this site. You may copy information from this Website only as necessary for your personal use to (a) view, (b) save, and (c) print, or (d) e-mail it. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Entwined so long as the link does not portray Entwined, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Entwined logo or other proprietary graphic or trademark as part of the link without express written permission. You agree otherwise not to reproduce, modify, distribute, decompile, disassemble or reverse engineer any portion of this Website. You further agree that You will not use this Website to do any of the following (“Activities”):

    Attempt to gain unauthorized access to this Website, other accounts, computer systems or networks connected to this Website, through password mining or any other means

    Impersonate any person or entity, including, but not limited to, a Company representative or employee, or falsely state or otherwise misrepresent Your affiliation with a person or entity;

    Take any action that imposes an unreasonably or disproportionately large load on this Website infrastructure;

    Intentionally or unintentionally violate any applicable local, national or international law.


    Validity Of Website Content

    We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice.


    External Links

    This Website may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the 'External Links'). Since we do not possess any control over such sites and resources, you acknowledge and agree that we will not be held responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

    DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY ENTWINED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. ENTWINED MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. ENTWINED DOES NOT WARRANT THAT THIS WEBSITE AND/OR ITS SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.


    Limitation of Liability

    You understand that to the extent permitted under applicable law, in no event will or its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents or licensors be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data or other intangible losses (even if such parties were advised or, knew of or should have known of the possibility of such damages), resulting from your use of this Website and/or Services.


    Exclusions and Limitations

    Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of Entwined's liability shall be the minimum permitted under such applicable law.


    Updates

    We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

    If we decide to change our T&Cs for the Site, we will post the revised T&Cs here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.

    These T&Cs incorporate our Privacy Policy as may be updated from time to time. If you have any questions about our T&Cs or Privacy Policy, please contact us at info@entwined.sg.