1. Exchanges / returns are not permissible for items that were purchased on sale or at a discounted rate (if a discount code was applied to the order).
2. All exchanges/returns must be highlighted to us within 7 days of receiving your order.
3. Returned parcels have to be mailed out within 3 business days upon receiving confirmation from our customer care team.Please select a delivery method that provides a tracking number for returned parcels. We will not be held liable if the returned parcel is lost in transit.
4. Items returned must be unworn, unwashed, unaltered, and with their tags intact.

We endeavour to process all returned parcels within 14 business days from the date of our receipt. You will be notified via email once your return has been processed.

Unfortunately, we do not offer cash refunds. In the event that an exchange is not possible due to stock availability, we will issue a store credit voucher.

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CHANGE OF MIND
We do not accept exchanges or returns for a change of mind.

WRONG SIZE
If you have purchased an item in the wrong size and would like to make an exchange for the same item in another size, please contact us within 7 days of receiving your order.

If the desired size is still in stock, we will entertain a one-for-one exchange. All postage charges to and fro will be borne by you.

If the desired size is no longer in stock, you may return the item to us for the equivalent amount in store credit. All postage charges to return the item to us will be borne by you.

DEFECTIVE ITEM
Please email us at order@entwined.sg with your order number, name of the defective item, and a photograph of the defect. We will assess the condition and will get back to you as soon as possible.

Do take note that all defective items have to be highlighted to us within 7 days of receiving your order. Postage will be reimbursed for all items deemed defective. Items returned must be unworn, unwashed, unaltered, and with their tags intact. A replacement will be provided for your defective item. However, if a replacement is no longer in stock, a store credit will be provided.

Please take note that the following do not constitute defects:
- The actual measurements vary from stated measurements by 0.5" - 0.75".
- The placement of prints for printed fabric is different from that which has been pictured.
- The colour of the item received has a slight variance from that which has been pictured.
- There are slight imperfections (e.g. loose thread(s), small stains/dots... etc.) which do not affect the overall appearance of the item.