After which, your parcel will be dispatched to our courier partner.
*Orders placed after 2pm will be processed the next business day.
Our courier partner will deliver your parcel within the following time frame:
Standard Courier: Within 2-5 business days upon dispatch. SGD3.00 per order or free for local orders above SGD80.
We will contact you should we receive any bounced parcel(s) or notification of unsuccessful delivery. A subsequent re-delivery charge will be applicable for all bounced parcels to be couriered out again and this charge will be fully borne by the customer.
- All exchanges/returns must be highlighted to us within 7 days of receiving your order.
- Returned parcels have to be mailed out within 3 business days upon receiving confirmation from our customer care team. Please select a delivery method that provides a tracking number for returned parcels. We will not be held liable if the returned parcel is lost in transit.
- Items returned must be unworn, unwashed, unaltered, and with their tags intact.
CHANGE OF MIND
We do not accept exchanges or returns for a change of mind.
If you have purchased an item in the wrong size and would like to make an exchange for the same item in another size, please contact us within 7 days of receiving your order.
If the desired size is still in stock, we will entertain a one-for-one exchange. All postage charges to and fro will be borne by you.
If the desired size is no longer in stock, you may return the item to us for the equivalent amount in store credit. All postage charges to return the item to us will be borne by you.
Please email us at email@example.com with your order number, name of the defective item, and a photograph of the defect. We will assess the condition and will get back to you as soon as possible.
Do take note that all defective items have to be highlighted to us within 7 days of receiving your order. Postage will be reimbursed for all items deemed defective. Items returned must be unworn, unwashed, unaltered, and with their tags intact. A replacement will be provided for your defective item. However, if a replacement is no longer in stock, a store credit will be provided.
Please take note that the following do not constitute defects:
- The actual measurements vary from stated measurements by 0.5" - 0.75".
- The placement of prints for printed fabric is different from that which has been pictured.
- The colour of the item received has a slight variance from that which has been pictured.
- There are slight imperfections (e.g. loose thread(s), small stains/dots... etc.) which do not affect the overall appearance of the item.
1. You have keyed the voucher code in correctly.
2. You have not utilised the voucher code for another order.
3. You have not applied another discount code to the order.
If you're still facing issues, please contact us at firstname.lastname@example.org and we will be glad to help you out!